The 9/11 Commission Report: Policies

As time passes, more documents become available, and the bare facts of what happened become still clearer. Yet the picture of how those things happened becomes harder to reimagine, as that past world, with its preoccupations and uncertainty, recedes and the remaining memories of it become colored by what happened and what was written about it later. With that caution in mind, we asked ourselves, before we judged others, whether the insights that seem apparent now would really have been meaningful at the time, given the limits of what people then could reasonably have known or done. We believe the 9/11 attacks revealed four kinds of failures: in imagination, policy, capabilities, and management.

The 9/11 Commission Report: Policies